There is a lot of information here, please take the time to read it to ensure there are no delays working on your rifle. We have tried to make this as easy as possible for you to work with.

General Shipping/Packing requirements:

Pack the rifle securely in a plain, strong cardboard box with newspaper or bubble wrap surrounding the action/parts and securing it so there is no movement of the items when in transit.

If no plain packaging can be found, use brown paper or black plastic to cover any information on the box indicating the contents.

-       Mark the box with FRAGILE 

-       Mark the box with DO NOT AIR UPLIFT

-       Put your address and ours on the box, along with your order number.

Our address is:

The RAT Works

Unit 9, Wrask Farm

Desford Road,

Newbold Verdon

Leicestershire

LE9 9LG

 

- DO NOT Ship in a gun case or gun bag unless the stock is an integral part of the rifle such as the FX Impact. Shipping the stock when not required will incur a storage/reshipping charge of £25.


- DO NOT allow the contents move in the parcel. Inappropriately packaged items may be damaged in transit and no insurance will cover the shipment in that case. We will not be liable to cover the cost of reparations or replacement parts. So please, take the time to package it correctly.

The collection can take place any time between 9am and 6pm on your nominated day, we cannot specify a time unfortunately. If the collection is missed, please check the address is correct and contact us via email after the 6pm deadline and we will chase it with our courier broker who will organise the collection for the next day, or a day you specify if you are not available. We understand this is inconvenient, but it is beyond our control, and we will do everything we can to ensure it takes place.

We require a residential address for collection and return, by law we are not able to collect from a works address. We use the delivery address on your order to collect from and return to, if you wish to use a different address, please contact us via email.

 The address the rifle is collected from must also be the return address. The residential address can be yours, a neighbours or family member/friend if you are notable to be available. Anyone over the age of 18 can hand the rifle over to the courier.

If a residential address is not possible for collection or delivery, then we can collect/return to/from a local RFD/Gun shop you specify. They may charge a handling fee for their service.

Once we receive the rifle we will begin work, if there are any queries or issues, we will contact you.

All FAC air rifles must be collected and returned to a chosen RFD/Gun shop.

All work needs to be booked in through our website before we can take it on. If you’d like us to book the rifle in for you, please give us a call and we can book you in over the phone.

When your order has been placed you will receive an email with an order confirmation immediately and within 48 hours a further email from us with your booked in date. We cannot start work on your rifle until this date, so please get out and use the rifle until we need it.

Once your booked in date (generally a Monday) approaches, we will contact you the Friday evening before that week via email. Over the weekend, please reply to the email with a convenient day for us to collect the rifle from Tuesday onwards that week. We can only book collections 24 hours in advance, so we cannot book collections for Mondays.

If you have not had an email replying to your requested day before 11am the day before your desired collection day, please ring us to ensure you have the tracking information available to you. When we receive the parcel, this will be updated, please check this to ensure the rifle has arrived.


PCP Rifles:

 You don’t need to worry about draining the air from the rifle before shipping. Please check the rifle is uncocked, unloaded and any magazine (if applicable) is OUT of the breech when shipping.

WE NEED

 -       The action/metalwork of the rifle

-       The buddy bottle or air cylinder (if these are removable)

-       Any magazines you use with the rifle


Please remove the following items:

 -       Stock 

-       Silencer

-       Scope 

-       Shroud (if it simply unscrews)

-       Fill Port Plug

-       Fill Probe

-       Any other accessories including adapter rails or magazine cases.

 

For PCP rifles ONLY include the stock if you require stock engraving, if this is the case, please separate the stock from the action and wrap both up separately and appropriately.

FX Impact rifles can be shipped in their hard cases but please remove any other accessories.


Important – Email us with a list of any accessories you are sending with your rifle. When the rifle is received these will be checked off and returned with the rifle. Attach any accessories to the main body of the rifle in a plastic bag, do not leave them unpackaged in the box as they can damage the rifle in transit or be lost.

Springer rifles:

 WE NEED

 -       The action and stock complete with stock fixtures and trigger guard.


 WE DO NOT NEED:

-       Silencer

-       Scope 

-       Any other accessories


Important –Email us with a list of any accessories you are sending with the rifle. When the rifle is received these will be checked off and returned with the rifle. Attach any accessories to the main body of the rifle in a plastic bag, do not leave them unpackaged in the box as they can damage the rifle in transit.