Order Shipping:
Items are ready within 24 hours for stock items and 72 usually hours for bespoke items. Courier shipping is done every day when items are ready.
Royal Mail shipping days for items are Tuesdays and Fridays. Europe & the rest of the world shipping is done through Royal Mail or courier but will vary on arrival time, depending on country and location.
Dropping an air rifle off to us
We are open 9am-5pm Monday to Thursday and Friday 9am-11am & 2pm-5pm. Please give us a call before you set off, so we are aware you are on your way.
Address is:
Unit 9, Wrask Farm
Desford Road,
Newbold Verdon,
Leicestershire
LE9 9LG
Directly opposite 19 Desford Road so look for that on the road, it is about 100yds from the turning for Main Street. If you put Desford Road into your Sat Nav, make sure it's the Newbold Verdon address you've selected.
If you have what3words the link is here: https://what3words.com/
Please only bring your air rifle when requested to do so by us. We will inform you when to bring your air rifle in via email.
Check the rifle is uncocked, unloaded and any magazine (if applicable) is OUT of the breech when delivering. PCP rifles can be charged, so you don’t need to worry about draining the air.
FOR PCP AIR RIFLES WE NEED:
- The action/metalwork of the rifle
- The buddy bottle or air cylinder (if these are removable)
- Any magazines you use with the rifle
FOR PCP AIR RIFLES WE DO NOT NEED:
- Stock
- Silencer
- Scope
- Shroud
- Fill Port Plug
- Fill Probe
- Any other accessories including rails or magazine cases.
For PCP Rifles ONLY include the stock if you require stock engraving.
If you are dropping a spring air rifle off then we WILL need the stock.
If the Air Rifle you are bringing to us is FAC, you will need to bring a copy of your FAC licence. With out this we will not be able to take or work on your air rifle.
Courier collection service Details
We require a residential address for collection and return as by law we are not able to collect from a works address. We use the delivery address on your order to collect from and return to, if you wish to use a different address, please contact us via email.
The residential address can be yours/neighbours/family member/friend anyone over the age of 18 can hand the rifle over to the courier, whichever address the rifle is collected from it must also be returned to. If a residential address is not possible for collection, then we can collect from a local RFD/Gun shop.
Door collection can take place any time between 9 and 6 on the day, we cannot specify a time unfortunately. The driver will come with the label for the box. If the collection is missed, contact us and we will organise the collection for another day.
Once we receive the rifle, we will e-mail you to confirm what we have received and the work that you wish us to carry out. Work will not begin on your rifle until you have heard from us, if you have not heard from us with 48 hours of collection, please contact us.
All FAC air rifles will have to be collected and returned to a chosen RFD/Gun shop.
DO NOT
- Ship in a gun case or gun bag. (This will incur a shipping charge of £25)
- Allow the contents move in the parcel. If they can move, they can get damaged. Any damage resulting in poor packaging is not the responsibility of the courier or The RAT Works and any repair is chargeable.
DO
- Pack the rifle securely in a plain, strong cardboard box with newspaper or bubble wrap, if no plain packaging can be found, use brown paper or black plastic to cover any information on the box.
- Mark the box with FRAGILE
- Mark the box with DO NOT AIR UPLIFT
- Put our address on the box.
The RAT Works
Unit 9
Wrask Farm
Desford Road,
Newbold Verdon
Leicestershire
LE9 9LG
Courier collection service for PCP Rifles:
PCP rifles can be charged, so you don’t need to worry about draining the air. Please check the rifle is uncocked, unloaded and any magazine (if applicable) is OUT of the breech when shipping.
*Important –Email us with a list of any accessories you are sending with the rifle. When the rifle is received these will be checked off and returned with the rifle. Attach any accessories to the main body of the rifle in a plastic bag, do not leave them unpackaged in the box as they can damage the rifle in transit. *
WE NEED
- The action/metalwork of the rifle
- The buddy bottle or air cylinder (if these are removable)
- Any magazines you use with the rifle
WE DO NOT NEED:
- Stock
- Silencer
- Scope
- Shroud
- Fill Port Plug
- Fill Probe
- Any other accessories including rails or magazine cases.
For PCP Rifles ONLY include the stock if you require stock engraving, if this is the case please separate the stock from the action and wrap it up separately and appropriately.
Courier collection service for springer rifles:
*Important –Email us with a list of any accessories you are sending with the rifle. When the rifle is received these will be checked off and returned with the rifle. Attach any accessories to the main body of the rifle in a plastic bag, do not leave them unpackaged in the box as they can damage the rifle in transit. *
WE NEED
- The action and stock complete, with stock fixtures and trigger guard.
WE DO NOT NEED:
- Silencer
- Scope
- Any other accessories
ANY Items that are sent to us and not required, for example: a stock or hard case will be subject to a £25 storage fee and price of return shipping or postage